Exchange and Returns

Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.

You have 28 days from receiving your order to:

  • Create your exchange or return Original shipping address 
  • Book your complimentary collection with UPS Express
  • Send your purchase back to us

Items must be returned to us unused with all J.won London tags and designer labels still attached. Returns that do not meet our policy will be sent back to you.